RETURN & EXCHANGE POLICY

If you are a UK consumer, you have the legal right, under the Consumer Contract Regulations 2013 to:

Your Right to Cancel 

• You have the right to cancel this an order for goods the moment you place your order and ends 14 days from the day you receive your goods. 

• If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

• This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Important: if you choose to cancel your delivery after it has dispatched, you may have to pay an additional fee to cover the cost of returning it to us.

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Your Right to a Refund 

• You should get a refund within 14 days of either of when we receive the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

• A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

• The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

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Refunding the Cost of Delivery 

We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, we will only refund the basic cost.

Unfortunately, we cannot cover the returns cost.  

We cannot accept liability for any goods lost or damaged in transit.

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Exemptions - personalised goods or bespoke goods

The right to cancel as described above does not apply to orders for personalised goods or bespoke goods which are made or altered to your specifications.

If you decide you need to cancel an order for personalised goods or bespoke goods which are made to your specifications, then please contact us immediately.  It may be possible to cancel your order and refund a part of the amount paid by you if work has not commenced on the item.  This will be considered on a case by case basis.

We will be unable to process your return if unwanted items are returned to us damaged. 

Returns where Goods are Faulty 

If the products you receive are damaged or incorrectly supplied on delivery, then you must note the details of any damage or error in supply on the delivery documentation and inform us (by phone or e-mail only) upon receipt of delivery. 

You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied.

We will offer you the option of a full refund, repair or replacement.  On receipt of your returns, we will process your refund within 5-7 working days. If a repair or replacement is required, this may take longer.

Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within 14 days of receiving them. 

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Cancellation of your Order by Us 

We reserve the right to cancel the contract between us if:

• we have insufficient stock to deliver the goods you have ordered;

• one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. 

Last Updated 16th March 2021